Check the Bed Before You Hand Over the Keys
The time to look is before anyone else arrives, not after. If something turns up later, you want to know whether it was already there. Strip the bed and go over it with a torch:
- The piping round the mattress edge, and under any label or handle
- The corners and joints of the frame, and the slats where they sit in their brackets
- The back of the headboard and where it is fixed to the wall or frame
- The skirting and carpet edge on the side of the bed you get out of
Photograph what you see, dated, even if it looks clean. If you find dark spotting or pale shed skins, do not let the room until it has been looked at. An inspection starts at £120 and tells you whether you have a problem before you pass it on to a stranger.

Setting Up the Room for a Guest
A few small changes make it much less likely that anything a guest brings gets into the bed or your belongings:
- Give the suitcase somewhere to go that is not the bed. A luggage rack, a chair or a clear patch of hard floor, well away from the headboard.
- Empty one drawer and one hanging space and lock or remove the rest of your clothes, so a guest's things are not mixed in with yours.
- Put fresh, hot-washed bedding on and leave a spare set, so the guest is not bringing in their own.
- Ask the guest to tell you if they are bitten or see anything on the sheets, and make it easy for them to say so without it turning into an argument.
If the Guest Says They Have Been Bitten
Take it seriously but do not assume. Bites vary a great deal, some people do not react at all, and plenty of other things bite. Ask for a photo of the sheets and the mattress edge rather than of the bite. A pharmacist or GP can help the guest with any skin reaction, and 999 is for signs of a severe allergic reaction.
If the signs are real, the guest should not move to a sofa or a friend's place with the same luggage, because that is how it travels on. Ring us and we can look at the room while they are still there. Whether it arrived with them or was there before is exactly why the dated photos from before they came are worth having.
Coming Home After a Trip
Your own luggage has been through hostels, hotels or other people's homes too. Unpack in the kitchen or bathroom rather than on the bed, put clothes straight into a hot wash and dry, and check the case seams before it goes back under the bed. Then strip your bed and check it again, the same way you did before you left.
If you find signs, the choice between routes is the usual one. Heat treatment is usually one visit and gets the eggs, which suits a room you want back quickly. Chemical treatment costs less but is usually two or three visits about 10–14 days apart. If you rent the flat in Whitechapel yourself, check your tenancy allows subletting before you do it, and report any bedbugs to your landlord in writing; who pays depends on the tenancy and the cause, and we are pest controllers, not legal advisers. Shared flats and busy households across Tower Hamlets are covered on the borough page.
Bedbug Control Whitechapel — Questions
Should I tell the guest if I have had bedbugs before?
If the room was treated and has been clear since, say so honestly and tell them what was done. If it has not been treated, do not let it.
Can a guest's suitcase really bring them in?
Yes. Luggage that has been in an affected room is one of the most common ways they travel, which is why the case belongs off the bed.
Who pays if the room needs treating after a guest leaves?
That depends on your arrangement with the guest and, if you rent, on your tenancy. We can tell you what we found; we cannot settle who is liable.
How much does a single room in Whitechapel cost to treat?
Treatments start at £220. The figure depends on the rooms involved and whether it is heat or chemical, and you get it on the phone before anything is booked.
Can you look at the room while I am abroad?
Yes, if someone can let us in. Ask when you ring and we will work out access with you.
Elsewhere in Tower Hamlets
The other areas in the borough, each written around a different situation.
Bedbug Advice for Whitechapel
Picked for this page: the guides that go further on what matters for Whitechapel.

HMOs and Serviced Apartments
Getting into every unit at once is the hard half of block work. How it is actually scheduled.
Read more →
The Early Signs, and the Timeline
Week one to month six. What is detectable when, and why 'early' is mostly invisible.
Read more →
Bedbugs in a Sofa Bed
The folding frame, the thin mattress and the cushions: where to look and how it is treated.
Read more →
What Affects the Cost
Rooms, method, visits and preparation: what changes the figure and what does not.
Read more →Bedbug Treatments in Tower Hamlets
Every service has its own page for Tower Hamlets: heat, chemical, hotels, commercial premises and inspections.
Covering Whitechapel
Tell Us About the Property
Tell us when the room is being let or when you got back, and what you have found, and we will tell you what to do next.