Why You Cannot Tell From Looking
A mattress that has been re-covered or rewrapped can look clean on the surface while the old filling, the border and the base keep whatever was living in them. The seller may genuinely not know. There is no receipt trail, no shop to go back to and no way of finding out which house it came from.
That does not mean every doorstep mattress has bedbugs. It means the first few weeks of sleeping on one are the time to be watchful, and that bites in that window should be taken seriously rather than put down to something else.

Checking One You Have Already Bought
Do this in the room where it already is. Do not carry it round the house to somewhere with better light.
- Run a torch along the piping and the stitched border on every side
- Look under the care label and around any handles or air vents
- Check the underside, and the fabric of a divan base if one came with it
- Look for dark spotting, pale shed skins, tiny pale eggs and live bugs
- Check the bed frame and headboard it has been sitting on too
If you find nothing but still wake with bites, an inspection from £120 is a sensible step. We look at the whole room, not just the new bed, because a mattress can be blamed for a problem that came from elsewhere.
What Not to Do If It Has Them
- Do not drag it outside. Carrying it down the stairs and through the hall sheds bugs along the way, and a mattress left in a front garden or on the pavement passes them on to whoever picks it up.
- Do not move to the sofa. The bugs follow whoever sleeps on the sofa, and the problem doubles.
- Do not buy a replacement yet. A new mattress in an untreated room becomes the next one they live in.
- Do strip and hot-wash the bedding, bagging it in the room before it goes to the machine.
Whether it can be kept is covered in our guide can you keep your mattress after bedbugs. If it does go in the end, it goes after treatment, sealed, and the council or a licensed waste carrier takes it.
Treating the Room
Treatment is for the room, not just the mattress, because by the time bites start they are usually in the frame and the carpet edge as well. Heat takes the mattress, frame and room to a temperature bedbugs cannot survive in a single visit, eggs included. Chemical treats the seams, frame and skirtings and usually needs two or three visits. Heat costs more; both start from £220.
When you ring about a house or flat in Forest Gate, tell us when the mattress arrived and when the bites began. The Newham page covers busier households if several people share the bedroom.
Bedbug Control Forest Gate — Questions
The mattress was still in plastic. Can it have bedbugs?
Yes. Wrapping only shows it was wrapped, not where it had been. Check it anyway, and keep an eye on the first few weeks.
Can I get my money back from the seller?
We cannot advise on that. We can give you a written note of what we found if you need one.
Should I throw the mattress out straight away?
Not before we have looked. Moving it through the house spreads them, and many mattresses can be treated and kept.
How soon after buying would bites start?
It varies a lot, and some people never react. If you are unsure, an inspection answers it.
Do you treat the bed frame too?
Yes. The frame, headboard, base and the edges of the room are treated along with the mattress.
Elsewhere in Newham
The other areas in the borough, each written around a different situation.
Bedbug Advice for Forest Gate
Picked for this page: the guides that go further on what matters for Forest Gate.

Keeping Your Mattress
Most mattresses can be treated and kept; here is when that is not true, and how to tell.
Read more →
The Places That Get Missed
Beyond the bed and the two-metre radius: the harbourages that survive a mediocre inspection.
Read more →
Bedbugs, or Something Else?
A walkthrough you can do tonight with a torch, and what to do with what you find.
Read more →
Electric Blankets and Bedbugs
Warm is not the same as lethal: why a heated bed does not work, and why trying it is risky.
Read more →Bedbug Treatments in Newham
Every service has its own page for Newham: heat, chemical, hotels, commercial premises and inspections.
Covering Forest Gate
Tell Us About the Property
Tell us when the mattress came and what you have found, and we will tell you what the next step is.