Why You Might Not Have Known
Plenty of people have no reaction to bites at all, so the first sign someone notices is often the spotting on a mattress, a bed frame or the skirting, rather than any marks on the skin. A housing officer who visits many homes knows what those signs look like and may spot them in a room you walk through every day without looking.
Being told does not mean you caused it. Bedbugs arrive on luggage, furniture, visitors and through the gaps between neighbouring homes, and a clean home has them just as easily as an untidy one.

What to Ask For Straight Away
- Ask what they saw and where. Which room, which piece of furniture, and whether it was live bugs or signs.
- Ask for it in writing, or send them an email yourself afterwards confirming what was said, with the date.
- Ask who arranges the treatment. Some housing providers use their own contractor; others expect the household to arrange it. It depends on the tenancy and the cause, and we are not legal advisers.
- Ask whether neighbouring homes will be checked, particularly those sharing a wall or floor with yours.
- Ask what preparation they expect and whether help is available if you cannot do it yourself.
If You Are Arranging It Yourself
If the housing provider tells you to arrange treatment, or you do not want to wait, ring us. If you want to be certain before paying for treatment, an inspection starts from £120 and gives you your own record of what is there. We can put what we find and what we did in writing, which the housing provider may ask to see.
Chemical treatment is the usual course in estate flats and is two or three visits. Heat is one longer visit that also deals with eggs, and costs more. Treatments are from £220 depending on the rooms.
Getting the Home Ready
Whoever does the treatment, the preparation is broadly similar. Strip the beds and hot-wash and dry the bedding. Bag clothes from the affected rooms and wash what can be washed. Clear the floor along the walls so the skirtings can be reached. Leave furniture and mattresses where they are and do not put anything out by the bins until it has been looked at.
If lifting, bagging or clearing is hard because of age, health or a large family, say so to the housing officer and to us. For how bedbugs move through gaps around doors, see our guide on door frames and architraves. The Newham page covers full households. When you ring about your Plaistow home, tell us what the officer said.
Bedbug Control Plaistow — Questions
Will I get in trouble with my landlord for having bedbugs?
Having bedbugs is not a sign of neglect. Report it in writing and cooperate with the treatment; what the tenancy says about who pays is a question for your landlord or an adviser.
Can I use your treatment if the council sends its own contractor?
You can ask us, but check with your housing provider first so you do not end up with two treatments that get in each other's way.
The officer saw signs but I have no bites. Do I still need treatment?
Yes, if the signs are confirmed. Not reacting to bites does not mean they are not feeding. An inspection can confirm it.
Should I throw out the bed the officer pointed to?
Not before treatment. Moving it through the building spreads them, and most beds can be treated.
Elsewhere in Newham
The other areas in the borough, each written around a different situation.
Bedbug Advice for Plaistow
Picked for this page: the guides that go further on what matters for Plaistow.

How Many Treatments Does It Take?
The bedbug life cycle sets the number, not the pest controller. Here is the timetable.
Read more →
What Happens After the Treatment
Day one to week six, what you will actually see, and when to stop worrying.
Read more →
Bedbugs and Other Pests
Mice, cockroaches or fleas as well as bedbugs: why each needs its own treatment, and the order.
Read more →
What Happens During an Inspection
From your side of it: how long, whether you stay, what we will ask and what we will move.
Read more →Bedbug Treatments in Newham
Every service has its own page for Newham: heat, chemical, hotels, commercial premises and inspections.
Covering Plaistow
Tell Us About the Property
Tell us what the housing officer found and who is arranging treatment, and we will say how we can help.