Nobody Is Obviously in Charge
With a formal tenancy there is at least a document to look at. In an informal let there is usually a person who owns or rents the home, a person paying for a room in it, and a shared belief that things will be sorted out between family or friends. When bites start, both sides tend to wait for the other to act.
Waiting is the costly part. Bedbugs in one bedroom of a shared flat do not stay there for long once people start moving about to avoid them, and a problem one room could have handled becomes a problem for every room in the flat.
We are pest controllers, not legal advisers, so we cannot tell you who is responsible. Where there is a written tenancy, that and the cause decide it. Where there is nothing written, it usually comes down to what the two of you agree, and the sooner that is agreed the smaller the job tends to be.
Having the Conversation Early
- Tell the person you rent from as soon as you see signs. Send it as a message as well as saying it, so there is a dated record for both of you.
- Say what you have found and where. Spotting on the mattress seam, bites, a live bug in the bed: be specific rather than general.
- Agree who will ring for a quote. One person handling it avoids two bookings or none.
- Agree how the cost is split before the booking, not after. Settling that once the job is done is where family arguments start.
- If the householder rents the flat themselves, their own landlord may need telling too, in writing.

Your Room, or the Whole Flat
A lodger's room is rarely sealed off from the rest of the home. You share a kitchen, a bathroom and often a sofa, and your laundry goes into the same machine. So the first question is whether anyone else in the flat has marks or signs. If they do not, and you have stayed in your own bed, one room may be enough.
If the householder is unsure, an inspection from £120 settles what is there and where, which also takes some of the heat out of a family disagreement. Chemical treatment is usually two or three visits and needs your room cleared each time; heat is normally one long visit and costs more. Both start from £220, with the exact figure on the phone once we know how many rooms are involved.
What Not to Do While It Is Being Sorted
Do not go and sleep at another relative's house for a few nights. It feels like a sensible break, but it is how an informal let in Stratford turns into two households with bedbugs instead of one. Stay in your own bed, strip and hot-wash the bedding, and keep your clothes in sealed bags rather than on a chair. Our guide to clothes after bedbugs explains why throwing them out is almost never needed.
The Newham borough page covers treating a home where a lot of people live, which is often the situation in a Stratford flat with a lodger in it.
Bedbug Control Stratford — Questions
I pay my cousin for a room but have no contract. Who pays for treatment?
That is something the two of you have to agree, and we cannot decide it for you. Agreeing it before the work is booked saves a lot of trouble.
Can you treat only my room if the rest of the flat is clear?
Yes, if the other rooms show no signs and nobody has been sleeping in your room besides you. We will say so if we think more is needed.
Does the householder need to be there on the day?
Someone who can let us in and agree to the work in shared rooms needs to be. For heat, whoever lives there should also know the list of items that come out first.
Should I move out until it is finished?
No. Moving to another address usually spreads bedbugs to it. Keep sleeping where you are and follow the preparation we give you.
I have bites and nobody else in the flat does. Is it definitely my room?
Not necessarily. Some people do not react to bites at all. A pharmacist or GP can help with itching; call 999 for any sign of a severe allergic reaction.
Elsewhere in Newham
The other areas in the borough, each written around a different situation.
Bedbug Advice for Stratford
Picked for this page: the guides that go further on what matters for Stratford.

HMOs and Serviced Apartments
Getting into every unit at once is the hard half of block work. How it is actually scheduled.
Read more →
Heat or Chemical: How to Choose
Five questions to ask yourself. Answer them honestly and the right treatment picks itself.
Read more →
Keeping Your Mattress
Most mattresses can be treated and kept; here is when that is not true, and how to tell.
Read more →
Inspection First, or Straight to Treatment?
When the £120 saves you money, and when it is £120 you did not need to spend.
Read more →Bedbug Treatments in Newham
Every service has its own page for Newham: heat, chemical, hotels, commercial premises and inspections.
Covering Stratford
Tell Us About the Property
Tell us who lives in the flat, which room is yours and what you have found, and we will say what the job involves.